Position Details
Reference Number 19347
Position Title Patient Accounts Consultant
Employment Status Permanent Full Time
Entity The Wesley Hospital
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 4
Position Summary

The Wesley Hospital is inviting applications for a Permanent, Full-Time Patient Accounts Consultant position within their Patient Accounts Team.  

Remuneration: $32.22 - $33.05 (FTE $63,667 - $65,306), 10.5% super, 17.5% annual leave loading + not for profit salary packaging


For generations of Queenslanders, The Wesley Hospital has provided care through life’s journey — from birth into childhood, to adulthood and to end of life. As one of Australia’s iconic and largest private, not-for-profit hospitals, we’re proud of the valued role we play in the Queensland community. Here, more than 800 Visiting Medical Practitioners and 2,000 staff come together to provide care for our community.


We offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia.


About the Role:


Working as a Patient Accounts Consultant, you will be responsible for the provision of quality patient service and providing accurate financial accountability. Duties including:

  • Preparation and completion of Billing patient accounts inpatient and outpatient
  • Preparation of accounts for submission to health fund and insurers
  • Receipting of Health Fund/Patient payments and analysing refunds
  • Respond to enquiries via telephone, email and in writing
  • Follow up of Medical Certificates
  • Management of incoming Mail
  • Maintaining stationery orders as required
  • Banking and cashiering support

You will Need:

  • Previous experience or understanding around private health insurance policies and/or health fund billing
  • Previous experience and knowledge of Hospital Patient Accounts administration
  • Previous experience with accounts receivable and debt collection
  • Demonstrated customer service skills
  • Ability to time manage and work well under pressure
  • Excellent interpersonal, written and oral communication skills
  • Computer literacy skills at an intermediate level with sound numeracy skills


What we offer:


Together with Buderim Private Hospital, St Andrew’s War Memorial Hospital and St Stephens Hospital, we are part of UnitingCare, the largest not-for-profit provider of healthcare and community services in the state, and home to over 17, 000 employees and 9, 000 volunteers.


Our mission is to improve the health of individuals and their families. We differentiate ourselves by living out our values to optimise patient care and experience through committed and inspired leadership and the dedication of our people. We believe in rewarding and recognising our people through:

  • Flexible work-life balance opportunities, including family-friendly rostering
  • Increase your take-home pay with Not-for-profit salary packaging options: allocate up to $15,900 of your pre-taxable income to everyday expenses
  • Extensive career progression opportunities
  • Additional paid parental leave, education leave & additional leave purchases
  • One-on-one support from pastoral care team & employee assistance programs
  • Access to Inspire portal – discounts on hundreds of retailers, travel & accommodation providers
  • Hospital admissions discounts
  • Discounted health insurance & gym memberships


Apply Now:


To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process.


Please Note: To ensure the health and safety of our people, and the clients, residents, patients and people we serve at Uniting Care Queensland, all staff are required to comply with statutory and Government requirements, such as public health directions, and Uniting Care's vaccination policy requirements, with respect to COVID-19 vaccinations. The successful applicant must be able to meet Uniting Care's mandate of receiving all recommended doses of approved Covid-19 vaccines (including boosters) approved by the Therapeutic Goods Administration and the provision of Covid-19 Certificate before commencing employment. 


Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. We know that when our people feel respected and valued, we empower them to share that within the communities we serve and to provide the very best care. We highly encourage applications from people who identify as Aboriginal and/or Torres Strait Islander.

Selection Criteria Essential: Do you have experience and knowledge of Hospital Patient Accounts administration?
Essential: Do you have a previous history with accounts receivable and debt collection?
Essential: Do you have any previous experience or understanding around private health insurance policies and/or health fund billing?
Essential: Do you have unlimited working entitlements in Australia as an Australian Citizen, Australian Permanent Resident or New Zealand Passport Holder?
Contact Person Renee Bowe
Contact Number 07 3232 7443
Contact Email renee.bowe@uchealth.com.au
Closing Date 14/08/2022
Position Description
Patient Accounts Consultant - Feb 2022.doc Open
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