Position Details
Reference Number 15386
Position Title Patient Liaison Officer
Employment Status Permanent Full Time
Entity The Wesley Hospital
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 4
Position Summary

With 524 beds, The Wesley Hospital provides tertiary level medical and surgical services across 30 specialty areas including cardiology, urology, neurosurgery, gastroenterology, orthopaedics, maternity and women’s health. These services are supported by an intensive care unit, coronary care unit, cardiac catheter theatres, 24-hour emergency centre, renal dialysis, radiology, radiation therapy, pathology, pharmacy services, IVF, haematology and oncology services.

We are currently seeking to appoint a Patient Liaison Officer to join our Patient Services Team in a Permanent Full Time Opportunity

Responsible for the pre-admissions and admissions of our patients, you will provide an exceptional level of quality and customer service through processing all planned and unplanned admissions in a timely and efficient manner. You will ensure all patients have financially consented to care, and accurately process and verify all details prior to admission.

You will be responsible for:

  • Providing exceptional customer service to every patient of the Wesley Hospital and their families and loved ones during their admissions process
  • Processing all Preadmission registrations and documentation via HABS in a timely manner
  • Liaising with relevant services providers to seek approval documents for admission
  • Providing estimates for hospitalisation costs in line with TWH fees and charges
  • Processing admissions accurately ensuring all documentation and payments are taken
  • Completing health fund checks and collecting patient financial details
  • Other administrative duties involved in the admissions and preadmissions process

To be successful you will demonstrate:

  • Exceptional customer service and interpersonal skills
  • Ability to work 10-12 hour shifts
  • Ability to work Night Duty on Rotation
  • Prior Hosptial Administration Experience (Desirable)
  • Understanding of Private Health Insurance and Health Fund Eligibility (Desirable)
  • Previous experience managing other staff (Desirable)

Please note: Hours of the role are within 06:00-03:00 with shift times including 06:00-16:30, 16:30-3:00 and 08:30-21:00. Please be aware that shifts range from 10 to 12 hours.

About The Wesley Hospital:

Working as part of the UnitingCare Health team at The Wesley Hospital, you’ll join a values led organisation, focused on putting people at the centre of everything we do.  We actively promote a healthy work life balance, and provide access to a range of benefits including

  • Generous salary packaging options which increase your take home pay;
  • Flexible working arrangements;
  • Subsidised on-site parking and restaurant;
  • Access to staff gym
  • Exceptional professional development opportunities and exciting career paths
  • Access to internal job opportunities across UnitingCare Queensland

For more information on the benefits of working with us please click below:



To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process.


Applications Close Wednesday, 20th December 2017.


UnitingCare Health is committed to being a child safe, child friendly organisation for all children who come into contact with our services. It is our expectation that our employees will share in this commitment.  Therefore, employees and successful candidates in specified roles will be required to hold a valid ’Blue Card’ in line with the ’Working with Children Check’ requirements.


Criminal record checks will be conducted for all successful candidates.

Through our values UCQ are proud of our teams diversity,
we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community. 

Selection Criteria Essential: Do you have any prior hospital administration experience?
Essential: Do you have any experience or understanding around private health insurance policies and/or health fund eligibility?
Essential: The role requires you to work 10 and 12 hours shifts. Are you able to work these duration of hours?
Essential: The role requires you to work a portion of night duty on rotation with other Patient Liaison Officers (1630-300). Can you work night duty?
Essential: The role has only 3 different shift times. 0600-1630, 1630-300 and 0830-2100 (can vary and not set). The role requires cover 7 days a week. Can you work Monday to Sunday on a rotating roster and the hours set out?
Essential: Do you have any prior experience with managing staff?
Contact Person Ali Munroe and Jessica Strong
Contact Number 3232 7884
Contact Email wesley-sls@uchealth.com.au
Closing Date 20/12/2017
Position Description
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