Position Details
Reference Number 11811
Position Title Patient Liaison Officer (1PL510)
Employment Status Permanent Part Time
Entity The Wesley Hospital
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 4
Position Summary
  • 3 x Patient Liaison Officers available
  • Permanent Part Time - 20 Hours per week

UnitingCare Health is one of the largest not-for-profit private hospital groups in Queensland and is a service group of UnitingCare Queensland. The hospital group is a major provider of healthcare services in Queensland which operates almost 1000 licensed hospital beds and employs over 4200 people.

 

With 524 beds, The Wesley Hospital provides tertiary level medical and surgical services across 30 specialty areas including cardiology, urology, neurosurgery, gastroenterology, orthopaedics, maternity and women’s health. These services are supported by an intensive care unit, coronary care unit, cardiac catheter theatres, 24-hour emergency centre, renal dialysis, radiology, radiation therapy, pathology, pharmacy services, IVF, haematology and oncology services.

 

The Patient Services Department is currently seeking an experienced administration professional to join their friendly team as a Patient Liaison Officer. The role will be responsible for the provision of quality services and you will be required to rotate through a variety of disciplines. This position offers a minimum of 40 hours per fortnight with the possibility to increase up to a maximum of 76 hours per fortnight.

 

Ideally, the successful applicant will demonstrate the following criteria: 

  •  Demonstrated experience in a hospital, medical or health fund environment;
  •  Demonstrated experience in a multi-disciplinary role;
  •  Demonstrated ability to handle a fast paced environment;
  •  High ability to multi-task;  
  •  Superior customer service skills;
  •  Sound knowledge of Medical Terminology;
  •  Must be able to work across a 24 hour period;
  •  Must be able to work 10 and 12 hour shifts;
  •  Be able to work across a flexible roster across: 24hrs and 7 days a week;
  •  Ability to supervise staff when required.

UnitingCare Health is committed to being a child safe, child friendly organisation for all children who come into contact with our services. It is our expectation that our employees will share in this commitment.  Therefore, employees and successful candidates in specified roles will be required to hold a valid ’Blue Card’ in line with the ’Working with Children Check’ requirements.

 

Criminal record checks will be conducted for all successful candidates.

 

Working as part of the UnitingCare Health at The Wesley Hospital, our staff enjoy a values based organisation with benefits including:

  • Friendly values based environment
  • Generous salary packaging options
  • Exciting career paths in both clinical and leadership streams
  • Exceptional professional development opportunities including Post graduate leaderships programs

For more information regarding this opportunity please contact Ali Munroe on 07 3232 7884

 

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process and quote the following reference number – 11811. 

 

Please note that applicants will contacted prior to the closing date, please ensure applications are completed at earliest convenience.

 

We look forward to receiving your applications by 1st February 2017.

Selection Criteria Essential: Do you have any prior hospital administration experience?
Essential: Do you have any experience or understanding around private health insurance policies and/or health fund check eligibility?
Essential: The role requires you to work 10 and 12 hour shifts. Are you able to work these hours?
Essential: The role requires you to work a portion of night duty on rotation with other Patient Liaison Officers (1630-300). Are you able to work these hours?
Essential: Do you have any prior experience with managing staff?
Contact Person Ali Munroe
Contact Number 07 3232 7884
Contact Email ali.munroe@uchealth.com.au
Alternate Contact Person Jessica Strong
Alternate Contact Number 07 3232 7913
Closing Date 01/02/2017
Position Description
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