• Patient Services 
• Casual

UnitingCare Health (UCH) is one of the largest not-for-profit private hospital groups in Queensland and is a service group of UnitingCare Queensland. The hospital group is a major provider of healthcare services in Queensland which operates almost 1000 licensed hospital beds and employs over 4200 people.

With 524 beds, The Wesley Hospital (TWH) provides tertiary level medical and surgical services across 30 specialty areas including cardiology, urology, neurosurgery, gastroenterology, orthopaedics, maternity and women’s health. These services are supported by an intensive care unit, coronary care unit, cardiac catheter theatres, 24-hour emergency centre, renal dialysis, radiology, radiation therapy, pathology, pharmacy services, IVF, haematology and oncology services.

The Patient Services department is currently seeking an experienced Patient Services Officer to join their team.  Reporting to the Patient Services Manager, the Patient Services Officer will be accountable for: 

• Provision of timely and accurate clerical service and providing quality information for all enquiries;
• Advising patients of administrative information in relation to their hospital visit;
• Managing patient electronic data and bookings in the patient management system;
• Compiling quotes for patient and doctors rooms for hospital visits;
• Maintaining quality control processes to ensure patients are accurately reimbursed by health funds and ensure quality customer service in relation to patients’ accounts and queries. 

Ideally, the successful applicant will demonstrate the following criteria: 

• Demonstrated customer service skills at an advanced level;
• Excellent interpersonal, written and oral communication skills;
• Computer literacy skills at an intermediate level;
•  Knowledge of health fund contracts;
•  Strong attention to detail and data management skills;
• Demonstrated experience in the use of medical terminology would be an advantage, but not essential.

UnitingCare Health is committed to being a child safe, child friendly organisation for all children who come into contact with our services. It is our expectation that our employees will share in this commitment.  Therefore, employees and successful candidates in specified roles will be required to hold a valid ’Blue Card’ in line with the ’Working with Children Check’ requirements.

Criminal record checks will be conducted for all successful candidates.

Working as part of the UnitingCare Health at The Wesley Hospital, our staff enjoy a values based organisation with benefits including: 

• Friendly values based environment;
• Generous salary packaging options;
• Exciting career paths in both clinical and leadership streams;
• Exceptional professional development opportunities including Post graduate leaderships programs;
• Flexible working arrangements;
• Subsidised on-site parking and restaurant;
• Access to staff gym. 

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process and quote the following reference number – 10174.

We look forward to receiving your applications by 23rd February 2016.