We’re seeking a skilled Patient Services Officer with experience in medical administration to join our Patient Services team at The Wesley!

Remuneration Value: $27.77 -$29.17 (FTE $54, 886 - $57, 655) + Super + $15,900 NFP Salary Packaging Value + Shift Penalties/Allowances + Discounted Onsite Parking 

For generations of Queenslanders, The Wesley Hospital has provided care through life’s journey — from birth into childhood, to adulthood and to end of life. As one of Australia’s iconic and largest private, not-for-profit hospitals, we’re proud of the valued role we play in the Queensland community. Here, more than 800 Visiting Medical Practitioners and 2,000 staff come together to provide care for our community.

We offer comprehensive care across a wide range of acute tertiary-level medical and surgical services with a particular focus on cancer care, cardiac care, women’s and children’s care, and complex surgical care. This includes the busiest robotic surgery program and the first Robotic Surgery Centre of Excellence accredited in Australia.

The Role:

Working as a Patient Services Officer, you will be responsible for providing medical administration support in a large, fast paced department. Duties will include patient registration, preadmissions, admissions, billing, patient referral management, switchboard, mail room, liaising with specialist & GP practices and various other reception duties. You will provide a high level of customer service to patients and their families, hospital staff and other health providers. 

The successful applicant will demonstrate:

• Ideally previous emergency centre, hospital or medical practice administration experience
• Intermediate computer skills and data entry accuracy
• Excellent customer service skills
• Strong time-management skills with the ability to prioritise their workload
• Exceptional attention to detail and focus in a fast-paced environment

We’re seeking those with the availability to work several shifts per fortnight (7.5-hour shifts), rostered over a 24/7 period. This is a permanent part time opportunity, with a base roster of 22 hours p/week. 

What we offer:

Together with Buderim Private Hospital, St Andrew’s War Memorial Hospital and St Stephens Hospital, we are part of UnitingCare, the largest not-for-profit provider of healthcare and community services in the state, and home to over 17, 000 employees and 9, 000 volunteers.

Our mission is to improve the health of individuals and their families. We differentiate ourselves by living out our values to optimise patient care and experience through committed and inspired leadership and the dedication of our people. We believe in rewarding and recognising our people through:

• Flexible work-life balance opportunities, including family-friendly rostering
• Increase your take-home pay with Not-for-profit salary packaging options: allocate up to $15,900 of your pre-taxable income to everyday expenses
• Extensive career progression opportunities
• Additional paid parental leave, education leave & additional leave purchases
• One-on-one support from pastoral care team & employee assistance programs
• Access to Inspire portal – discounts on hundreds of retailers, travel & accommodation providers
• Hospital admissions discounts
• Discounted health insurance & gym memberships

Apply Now:

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process.

Please Note: To ensure the health and safety of our people, and the clients, residents, patients and people we serve at Uniting Care Queensland, all staff are required to comply with statutory and Government requirements, such as public health directions, and Uniting Care's vaccination policy requirements, with respect to COVID-19 vaccinations. The successful applicant must be able to meet Uniting Care's mandate of receiving all recommended doses of approved Covid-19 vaccines (including boosters) approved by the Therapeutic Goods Administration and the provision of Covid-19 Certificate before commencing employment. 

Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. We know that when our people feel respected and valued, we empower them to share that within the communities we serve and to provide the very best care. We highly encourage applications from people who identify as Aboriginal and/or Torres Strait Islander.