Position Details
Reference Number 19359
Position Title Patient Services Assistant - Housekeeping, Food Services & Orderlies
Employment Status Casual
Entity St Andrews War Memorial Hospital
Enterprise Agreement SUPP - Support Services Enterprise Agreement - Support Services - Level 1
Position Summary

We’re seeking several exceptional individuals to join our Patient Services Casual Pool and support in Housekeeping, Food Services or our Orderly Pool!


Remuneration Value: $24.79 - $29.61 p/h + 10.5% Super + 23% Casual Loading + Penalties/Allowances + Subsidised Parking


At St Andrew’s War Memorial Hospital, we bring world-class health care to our patients and their families. Based in Brisbane city since 1958, we’ve developed connections that go far beyond our home, occupying a unique place in the hearts and minds of our community. Whether our patients are local or from the furthest reaches of rural Queensland or other states, we’re committed to providing the highest-quality care and support matched with first-class treatment results.


From the smile and story our patients get from an Orderly taking them to their room, to the warm and delicious meals that are prepared in our kitchens, to the safe and sterilised environments that enable our visitors to come and see their loved ones – everything our Patient Services Teams do is centred on ensuring our patients have an exceptional experience whilst at St Andrews War Memorial Hospital.


We’re looking for some exceptional individuals, passionate about using their skills to making a difference, to join our Casual Pool and support in one of the following teams:


Food Services 

Working in our Food Services department, you will be responsible for providing high-quality service delivery to all customers including patients, staff and visitors. You will be responsible for basic meal preparation, portioning and serving of hot and cold meals. You’ll demonstrate a passion for customer service and recognise the importance your role plays in providing an exceptional customer experience at St Andrews!


Housekeeping / Environmental Services 

As a member of our Housekeeping team, you’ll provide exceptional cleaning services in our patient rooms, wards, offices, theatres and procedural areas. You’ll work with industrial-level cleaning equipment, ensuring safe and hygienic environmental services are provided the facility. You’ll join a large team that supports our facility 24/7, and plays a vital part in ensuring our customers, visitors and staff remain safe at work.


Orderly Pool 

As an Orderly within St Andrews, you will assist with the nursing staff with the safe transfer, repositioning and mobilisation of patients. You’ll ensure patient safety during procedures and transfers, manage the safe and accurate handling of hospital equipment, demonstrate safe manual handling skills, and assist various team members with patient procedures, providing patients and their loved ones an exceptional customer experience.  


About you:

  • Excellent communication and customer service skills
  • A professional attitude with excellent personal presentation
  • Strong team-building skills, with a desire to work collaboratively with others
  • Flexibility to work across a 24/7 roster - mornings, afternoons, evenings and weekends
  • Understanding of infection control guidelines, cleaning materials and equipment


What we offer: 

Together with The Wesley Hospital, Buderim Private Hospital and St Stephens Hospital, we are part of UnitingCare, the largest not-for-profit provider of healthcare and community services in the state, and home to over 17, 000 employees and 9, 000 volunteers.


Our mission is to improve the health of individuals and their families. We differentiate ourselves by living out our values to optimise patient care and experience through committed and inspired leadership and the dedication of our people. We believe in rewarding and recognising our people through:

  • Not-for-profit salary packaging options: allocate up to $15,900 of your pre-taxable income to everyday expenses, increasing take-home pay
  • One-on-one support from pastoral care team & employee assistance programs
  • Retail, Health Insurance and Gym Membership Discounts
  • Access to non-taxable meal & entertainment card
  • Hospital admissions discounts
  • Subsidised Parking
  • Additional paid parental leave, education leave & additional leave purchases.
  • Flexible work environments, including family-friendly rostering


Apply Now:


To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process.


Please Note: To ensure the health and safety of our people, and the clients, residents, patients and people we serve at Uniting Care Queensland, all staff are required to comply with statutory and Government requirements, such as public health directions, and Uniting Care's vaccination policy requirements, with respect to COVID-19 vaccinations. The successful applicant must be able to meet Uniting Care's mandate of receiving all recommended doses of approved Covid-19 vaccines (including boosters) approved by the Therapeutic Goods Administration and the provision of Covid-19 Certificate before commencing employment. 


Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. We know that when our people feel respected and valued, we empower them to share that within the communities we serve and to provide the very best care. We highly encourage applications from people who identify as Aboriginal and/or Torres Strait Islander.


Selection Criteria Essential: Please be advised it is a requirement for all UnitingCare employees and volunteers to have received both doses of a COVID-19 vaccine.
Essential: This is a casual opportunity. Do you have any restrictions on your availability during any times or days?
Essential: Do you have unlimited working entitlements in Australia as an Australian Citizen, Australian Permanent Resident or New Zealand Passport Holder?
Essential: Are you seeking an opportunity in Housekeeping, Environmental Services, Food Services or our Orderly Pool?
Contact Person Susan Farlow
Contact Number 3834 4284
Contact Email susan.farlow@uchealth.com.au
Alternate Contact Person Keith Munt
Alternate Contact Number 38344287
Closing Date 25/08/2022
Position Description
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