There are many reasons why you would want to work with Blue Care Queensland.

Blue Care is a not-for-profit; part of UnitingCare Queensland (UCQ) and founded on core values with an overwhelming sense of obligation to make a difference in our community.

BlueCare has a significant retirement living portfolio of over 2,600 independent living units across 37 Villages statewide.  We are the second largest provider in QLD and our villages form part of a comprehensive network of integrated community and aged care services that provide the full continuum of care for our residents to

'age in place'. 

We have a strong commitment to growth (organic and inorganic) and our recent acquisitions of over 1,500 independent living units is testament to this. Our acquisition villages in large regional centres of Hervey Bay, Bundaberg, Mackay and Townsville augment our existing regional footprint. 

The overall portfolio is segmented into resort style villages of commercial scale and a range of smaller villages which also include affordable housing options. 

We are committed to fostering a culture of customer centricity and are committed to finding new ways of delivering an exceptional resident experience in our villages. 

This role represents an exceptional opportunity to work across a diverse and growing portfolio.

About the position

The General Manager Retirement Living will be reporting into the Group Executive of Commercial Services. This position will be responsible for ensuring high occupancy rates, strong sales results, high resident satisfaction; compliance and adherence to legislation, regulation; developing and implementing best practice systems and processes and ensuring cross-referrals and integration of services to those residents as a part of Blue Care’s integrated services strategy. 

You will be accountable for the following: 

• With the Group Executive, partipate in setting and delivering the Blue Care Retirement Living and  Seniors Housing strategies as part of the overall Integrated Services Strategy in SEQ and regional and remote areas; and deliver on these strategies.
• Lead the delivery of the Retirement Living sales targets and occupancy rates inclusive of new and resales; maintaining high occupancy and achieving required sales values and rates.
• Lead the retirement living team as part of an integrated services team including driving a culture of collaboration and customer centricity as part of the greater integrated services team
• Deliver strong customer value to retirement living residents and ensuring a healthy and positive relationship with the resident committees
• Provide input into development; redevelopment and refurbishment of retirement villages and other forms of seniors housing, bringing the ‘voice of the customer’ to the table and hence ensuring new/refurbished product is ‘fit for purpose’ both today and for the future.
• Deliver strong  Retirement Living portfolio financial performance and delivering commercial returns, achieving budgets, managing cash flows and maintaining market comparative investment returns (ROIC)
• Drive cross-sales into home care and support; and residential aged care.

About you

You will have the following:

• Leadership experience at an Executive or Senior Management Level in Retirement Living including both Sales and Operations.
• Tertiary Qualification in real estate/property or equivalent; business, finance or accounting.
• Proven track record in leading and managing a Retirement Living Sales Function preferably at a state-wide or national level.
• Proven track record in meeting and exceeding sales forecasts and targets in the property market (retirement villages or similar;  residential, commercial, including project/pre-sales).
• Excellent Retirement Living Operational skills/knowledge combined with strong strategic abilities.
• Proven track record in leading and engaging teams to deliver strong financial performance (profit balance sheet and cash flow) relevant to/translatable to retirement living portfolio performance and asset/business management.
• High degree of knowledge of the relevant legislation and industry practice that governs provision of retirement living/seniors’ housing services in Australia.
• A solid understanding of the future trends, directions and influences and competitive landscape with retirement living and seniors housing and also the aged care reforms that impact this.
• Must be well connected and networked in the property industry (aged care/retirement living industry preferred) and hence abreast of industry dynamics, changes and trends.
• Excellent business acumen, high emotional intelligence, an empathy for the ageing, strong leadership ability and influencing skills.

Benefits

This position will offer you the opportunity to impact the new direction for UCQ. We offer a variety of benefits including a values based work environment, discounted products and services, attractive salary packaging, career development and lifestyle benefits.

For more information regarding this opportunity please contact recruitment@ucareqld.com.au.

We look forward to receiving your applications by close of business on Monday 1^st May 2017