Position Details
Reference Number 15674
Position Title Service Improvement Manager - Health
Employment Status Permanent Full Time
Entity The Wesley Hospital
Enterprise Agreement SAL - Salaried - Salaried
Position Summary

The Wesley is one of Queensland's largest private, tertiary level hospitals, offering the most comprehensive range of private medical services in Australia, and the largest private operating complex in the state. With over 500 beds, our 2000+ employees provide values based holistic care to patients and their families. At the Wesley, we care for you for life.


Your Role:


As part of our commitment to clinical and service excellence, we are pleased to invite applications for the newly established role of Service Improvement Manager.


Responsible for supporting, the effective leadership, governance and operation of the Wesley, you will proactively seek to improve healthcare delivery through your experience in consultation and system redesign, ensuring a streamlined journey for our patients.


You will collaborate effectively with hospital leadership teams and partner closely with our executives -supporting their strategic and organisational objectives and goals, through embedding our values and integrating our commitment to customer experience, safety and quality improvements.


Your Background


As a professional widely experienced in service improvement and change delivery, you are a highly capable communicator, with effective skills building productive and collaborative relationships across all levels of an organisation – including at Executive and Senior Leadership level.


Your track record in service improvement combined with your effective interpersonal skills enable you to establish credibility quickly; while your knowledge of hospital and health services has equipped with you sound understanding of the challenges and priorities of contemporary health care provision.


Your knowledge of project management has provided you with a solid foundation in change management and improvement implementation, as well as highly developed reporting skills.


Further, you present with


  • Tertiary qualifications in a health-related field (or equivalent practical experience) and project management and / or
  • Post graduate qualifications in clinical practice or service improvement (desirable)
  • Knowledge of clinical redesign and familiarity with improvement methodologies that can be used to implement change (desirable)
  • Experience in the collection and analysis of quantitative and qualitative data and an ability to critically review material to inform decision making

Why The Wesley?

As one of the largest provide hospitals Queensland, the Wesley operates as a service arm of UnitingCare Health. This year, UnitingCare Queensland hospitals will admit just under 125,000 Queenslanders and perform more than 88,000 surgical procedures.


You’ll join a highly-experienced and reputable team, dedicated to providing values based, holistic care to our patients and their families. Our values are fundamental to the way we work, and are central to optimising patient’s care and experience every time.


We offer a range of benefits, including health and wellbeing initiatives, access to staff gym, flexible working arrangements, professional education opportunities, generous not-for-profit salary packaging and subsidised parking options.


A competitive salary package commensurate with your experience will apply.


To Apply:


To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process


We look forward to receiving your applications by Sunday, 8th of July.  

Selection Criteria Essential: Do you have unlimited working entitlements in Australia as an Australian Citizen, Australian Permanent Resident or New Zealand Passport Holder?
Essential: What is your current notice period?
Essential: Please confirm your salary expectations
Essential: Do you have any upcoming leave in the next 6 months?
Contact Person Justin Howe
Contact Number 0732534669
Contact Email justin.howe@uchealth.com.au
Closing Date 08/07/2018
Position Description
JD Service Improvement Manager _ TWH.pdf Open
Information on Salary Packaging with UnitingCare Health.pdf Open
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