| Internal Only |
This position is open to employees of UnitingCare Health only |
| Position Summary |
- Organisation: UnitingCare Queensland, Group ICT
- Location: 192 Ann St, Brisbane
UnitingCare Queensland (UCQ) provides health and community services to thousands of people every day of the year through its service groups – UnitingCare Community, UnitingCare Health, Blue Care and more recently ARRCS (Australian Regional and Remote Community Services). As the health and community service provider of the Uniting Church we have supported QLD communities for over 100 years. Our 15 000 staff and 9 000 volunteers care for and support people from all walks of life, including older people, people with a disability, children, families and Indigenous people.
About the opportunity
Group ICT are currently recruiting for a Service Desk Officer which will report to the Service Desk Manager, Service Desk. The Service Desk Officer will be responsible for the administration and delivery of IT infrastructure support services to the UnitingCare Queensland (UCQ) staff.
The key function of this role is to provide highly effective Level 1 IT infrastructure support for the diverse staff of UnitingCare Queensland and its Service Groups. The scope of the support includes managing incidents and requests in accordance with agreed procedures and documenting findings and results.
The successful applicant will bring:
- At least 2 years’ experience in providing Service Desk support in a medium or large business environment with demonstrated experience in Activity Directory, Exchange, Citrix, and Microsoft products.
- A demonstrated ability to work within an ITIL aligned support environment, particularly Incident Management and Request Management
- Demonstrated high-level interpersonal and communication skills to work with a range of UCQ staff and vendors.
- Excellent customer service skills preferably with demonstrated experience providing customer focused service-delivery in an IT environment.
Remuneration
Base salary + super+ salary packaging + employee benefits
The UCQ salary packaging program offers employees the opportunity to significantly increase their take home pay. For more information please refer to http://www.accesspay.com.au/ebook/ebook.html or visit the AccessPay website (http://www.accesspay.com.au/Content.aspx?page=salarypackaging).
Culture and Benefits
Our shared values drive the way we work- Compassion, Respect, Justice, Working Together and Leading through Learning. Aligned to our values, our commitment to you is:
• Training for your role now and development opportunities for your career
• Diverse work arrangements and opportunities
• Corporate private health discounts
• Competitive personal and income insuranceMore information
More detail about the role can be viewed in the attached Position Description or if you have any questions please email
matt.rohan@ucareqld.com.au. All enquiries will be treated in strict confidence.
To apply
If this position fits your skills and experience and you are keen to apply, please submit a cover letter and current CV to matt.rohan@ucareqld.com.au by COB Friday 3 June 2016.
UnitingCare Queensland is committed to being a child safe, child friendly organisation and for all children who come into contact with our services we will provide welcoming, safe and nurturing services, prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur.
As an equal opportunity employer, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for our clients. We welcome applications from all candidates who meet the requirements of the position.
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