Position Details
Reference Number 16833
Position Title Patient Services Officer
Employment Status Casual
Entity The Wesley Hospital
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 2
Position Summary

Employment Status: Casual

Location: The Wesley Hospital

Classification: Admin and Clerical – Level 2

Remuneration Value: $27.36 -$28.74 + 9.5% employee contribution to super +23% casual loading


The Wesley Hospital is inviting applications for Patient Services Officers to apply for casual roles within their Patient Administration Unit.


The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals. From the heart of Brisbane more than 800 Visiting Medical Practitioners and 2, 000 staff deliver personalised care through life’s journey for generations of Queenslanders.


We offer comprehensive care across a wide range of acute, tertiary-level medical and surgical services, and through research and education we’re constantly searching for the latest in treatment techniques and processes. We show consideration for the whole person, and not just their physical health, placing our patients and their loved ones at the heart of everything we do.



About The Role:

The Patient Administration team pride themselves on providing, timely and accurate processing of information to both internal and public customers of the hospital.  These roles will be responsible for providing high quality customer service and the provision of clerical and administrative duties, processing accurate and efficient information in a timely manner. Reception coverage may also be a component of your role.


As an experienced Medical Administrator, you will demonstrate a passion for exceptional customer service and person-centred care. You will be comfortable with managing your time effectively and have exceptional written and verbal communication skills. You will have:

  • Prior hospital or health experience
  • Knowledge and understanding of medical terminology;
  • Flexibility and ability to adapt to meet customer, patient and organisational needs. 
  • Demonstrated experience in use of technology to deliver efficient administrative services
  • High level data entry and word processing skills
  • Availability to work across a full 24/7 roster


We’ll look after you too:

Our people mean the world to us. We do everything we can to ensure they enjoy opportunities and benefits that are as inspiring and rewarding as the fantastic work they do. Flexibility, development, and a values-led culture are just some of the experiences you’ll have here at UnitingCare.


We offer access to health and wellbeing, financial, retail and lifestyle benefits designed to make life more enjoyable. As a registered not-for-profit, we also offer competitive salary-packaging designed to increase your take home pay. We celebrate a highly-diverse and inclusive workforce and are invested in your professional and personal development.



Let’s talk:

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. We look forward to receiving your application by 26th August 2020.


For assistance with uploading your application please contact UnitingCare’s Recruitment Team on 07 3253 4388



Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community. We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety. 


Selection Criteria Essential: Are you available to work across a 24 hour, 7 day a week roster
Essential: Do you have any previous hospital administration experience?
Contact Person Jessica Strong
Contact Number 0732326280
Contact Email wesley-patientadminmanager@uchealth.com.au
Closing Date 26/08/2020
Position Description
Patient Services Officer Feb 2018.pdf Open
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