Position Details
Reference Number 16558
Position Title Patient Accounts Consultant
Employment Status Permanent Full Time
Entity The Wesley Hospital
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 3
Position Summary

Employment Status – Permanent Full Time

Location – Patient Accounts, The Wesley Hospital

Classification – Administration, Level 3

Remuneration Value: $30.37 - $31.19 (FTE $60,001 - $61, 631), 9.5% employee contribution to super, 17.5% annual leave loading + not for profit salary packaging


The Wesley Hospital is one of Australia’s iconic and largest private not-for-profit hospitals. From the heart of Brisbane more than 800 Visiting Medical Practitioners and 2, 000 staff deliver personalised care through life’s journey for generations of Queenslanders.


We offer comprehensive care across a wide range of acute, tertiary-level medical and surgical services, and through research and education we’re constantly searching for the latest in treatment techniques and processes. We show consideration for the whole person, and not just their physical health, placing our patients and their loved ones at the heart of everything we do.



About The Role:

The Patient Accounts Department is currently seeking applications from experienced administration professionals to join their friendly team as Patient Accounts Consultant.  The role will be responsible for the provision of quality patient service and providing accurate financial accountability.


To be successful in this role you will ideally have:

  • Knowledge of contractual agreements and documentation regarding Private Health Funds highly regarded
  • Previous experience in a Hospital/Medical Patient Accounts Receivable environment
  • Thorough understanding of debt management / recovery of debt  
  • Demonstrated exceptional customer service skills
  • Ability to time manage and work well under pressure
  • Excellent interpersonal, written and oral communication skills
  • Computer literacy skills at an intermediate level with sound numeracy skills
  • Demonstrated experience in the use of medical terminology at an intermediate level


We’ll look after you too:


Our people mean the world to us. We do everything we can to ensure they enjoy opportunities and benefits that are as inspiring and rewarding as the fantastic work they do. Flexibility, work-life balance, and a values-led culture are just some of the experiences you’ll have here at UnitingCare.


We offer access to health and wellbeing, financial, retail and lifestyle benefits designed to make life more enjoyable. As a registered not-for-profit, we also offer competitive salary-packaging designed to increase your take home pay. We celebrate a highly-diverse and inclusive workforce and are invested in your professional and personal development.



Lets Talk:


For more information regarding this opportunity please contact Renee Bowe, Patient Accounts Manager – renee.bowe@uchealth.com.au


To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process and quote the following reference number – 16558.


We look forward to receiving your applications by 21st February 2020.



Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. They can depend on us to speak up loudly for their safety.

Selection Criteria Essential: Do you have experience and knowledge of Hospital Patient Accounts administration?
Essential: Do you have a previous history with accounts receivable and debt collection?
Essential: Do you have any previous experience or understanding around private health insurance policies and/or health fund billing?
Contact Person Renee Bowe
Contact Number 07 3232 7443
Contact Email renee.bowe@uchealth.com.au
Closing Date 21/02/2020
Position Description
Patient Accounts Consultant - Jan 2020.doc Open
Application Guide PDF IconView Guide