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Position Details
Reference Number 15389
Position Title Patient Services Officer
Internal Only This position is open to employees of UnitingCare Health only
Employment Status Fixed Term Full Time
Entity The Wesley Hospital
Enterprise Agreement CLER - Clerical Enterprise Agreement - Clerical / Admin - Level 2
Position Summary
  • Patient Services Officer – Outpatient Services
  • Fixed-term (12 months), Full-time (38 hours per week) 

With 524 beds, The Wesley Hospital provides tertiary level medical and surgical services across 30 specialty areas including cardiology, urology, neurosurgery, gastroenterology, orthopaedics, maternity and women’s health. These services are supported by an intensive care unit, coronary care unit, cardiac catheter theatres, 24-hour emergency centre, renal dialysis, radiology, radiation therapy, pathology, pharmacy services, IVF, haematology and oncology services.


We are currently seeking internal applications for the position of Patient Services Officer with our Allied Health Team. This opportunity is being offered as a Full Time, Fixed Term 12 Month contract.


The position reports to the Team Leader, Outpatient Services and is responsible for providing high quality practice management and reception services, the management of patient accounts and related financial management.  You will also provide high level administration support to the Allied Health Metro team and Visiting Medical Practitioners.


To perform the duties of this role you will have:

  • Certificate III in Business or Practice Management equivalent;
  • Proven experience in front of house medical practice management and reception duties including patient enquiries;
  • Excellent, customer service, interpersonal, time management, verbal and written communication skills;
  • Knowledge and understanding of Medical Terminology;
  • Demonstrated computer literacy in Microsoft Applications, SAP and other financial and practice management systems;
  • Ability to work autonomously and as part of a team.

Internal Applicants:

UnitingCare Health is committed to providing opportunities for personal and professional development to their employees. As such, we are only accepting internal applications for this opportunity.


Applications Close Sunday, 24th December 2017.


To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process.


For assistance with creating a profile on Mercury, or updating your internal status in Mercury, please contact Recruitment on 07 3253 4669

Contact Person Catherine van Dongen
Contact Number 0417077484
Contact Email
Alternate Contact Person Christine Doris
Alternate Contact Number 32326235
Closing Date 24/12/2017
Position Description
Receptionist - Outpatient Services_PSO2_Feb 2016 doc.pdf Open
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